Helpful Information

Register an account to use this site.

You need to register an account to shop at this site. If you had an account at the old ecardmodels site, it is not valid any more. Due to technical problems with the old website, all accounts and account information were corrupted and lost.

You need to register a Vendor account to sell your products at this site. If you had a Vendor account at the old ecardmodels site, you’ll need to create a new account. Your old account information is no longer valid.

We sincerely apologize for this setback and hope you will continue to work with us. If you need any help setting up your new account(s) don’t hesitate to contact us. Rest assured, no previous account information was compromised or lost to outside sources.

Our contact email is support@ecardmodels.com

Please be patient with us. If you find anything that isn’t working for you, let us know and we will get it sorted!

Vendors… remember to set up your accounts, including your Profiles and your personal ecardmodels Shop. And, make sure to upload an Avatar for your Shop (and Profile). If you haven’t already received it, contact us for a detailed Guide to setting up your account and creating product listings.

Our Refund Policy

Our digital models are downloaded by you in PDF format and are not a physical thing.
We sell a digital product that cannot be returned.
Once downloaded, a a copy of the model file is yours! This can’t be undone.
Please be fully aware of this before you purchase any item.
Digital model files cannot be returned once downloaded and saved to your computer or device…therefore all sales are final.

However, if you have not accessed a file in your account for download (after purchase), you can request a refund (use the Support email to contact us).
As long as we can verify that no downloads have occurred, we can delete the file from your account and refund your purchase.
Please be aware, Paypal charges for every transaction…and as of May 2020, service fees are non-refundable.
You may only receive a partial refund based on any additional transaction costs.